1.0 REFUNDS AND SELLING A TICKET
1.1 We do not provide any refunds.
1.2 We do not permit reselling or scalping tickets. This immediately invalidates your ticket.
1.3 Tickets may only be exchanged and resold through Symmetry, contact us [email protected] for more information. You will be denied admission to the venue if your ticket was resold though any other channels and not verified through Symmetry.
1.4 We reserve the right to cancel tickets if they were purchased illegally or fraudulently via third parties and to institute legal action for any damages we may incur and recover any cancellation costs from you.
1.5 We reserve the right to cancel your order in the event that repeat orders are placed or that may be fraudulent. We will refund the purchase price after deducting a 10% administration fee per ticket.
2.0 CANCELLATION POLICY
2.1 We reserve the right to cancel or reschedule the event at any time, or alter the weekend programme should unforeseen events arise. We endeavour to immediately notify you either via email, SMS, our social media channels, and on our website.
2.2 Your ticket will remain valid, however we are not obliged to refund you full or partial price of your ticket or exchange your ticket, should events arise that are out of our control, these include but not limited to:
2.2.1 Adverse weather: Extreme weather conditions that make it impossible or unsafe to hold the event.
2.2.2 Natural disasters: Earthquakes, floods, hurricanes, and other natural events that disrupt the planned schedule.
2.2.3 Terrorism or civil unrest: Acts of terrorism or civil disturbances that pose a threat to public safety.
2.2.4 Non-appearance of key individuals: Situations where critical participants (e.g., speakers, performers) are unable to attend due to illness, injury, or other covered reasons.
2.2.5 Venue unavailability: Unforeseen issues with the event venue, such as structural damage or double-booking.
2.2.6 Global health emergencies: Pandemics and epidemics that force the cancellation or postponement of events to prevent the spread of disease.
2.3 Cancellation fees apply, these do not include booking and admin fees:
2.3.1 Up to 3 months before the event
50% cancellation fee applies
2.3.2 30-90 days before the event
60% cancellation fee
2.3.3 14-30 days before the event
80% cancellation fee
2.3.4 Less than 14 days before, during or after the event
100% cancellation fee
2.4 Refunds will reflect in the bank account after 21 working days.
NEED HELP?
Contact us at [email protected] for questions related to refunds.